{"id":71962,"date":"2024-11-25T17:07:02","date_gmt":"2024-11-25T23:07:02","guid":{"rendered":"http:\/\/neus.co\/faqs\/"},"modified":"2025-03-07T16:33:01","modified_gmt":"2025-03-07T22:33:01","slug":"faqs","status":"publish","type":"page","link":"https:\/\/neus.co\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; background_color=&#8221;#982990&#8243; background_enable_image=&#8221;off&#8221; background_enable_pattern_style=&#8221;on&#8221; background_pattern_style=&#8221;waves&#8221; background_pattern_color=&#8221;rgba(0,0,0,0.05)&#8221; background_pattern_transform=&#8221;invert&#8221; background_pattern_size=&#8221;custom&#8221; background_pattern_width=&#8221;0px&#8221; background_pattern_height=&#8221;835px&#8221; custom_padding=&#8221;50px|0px|30px|0px|false|false&#8221; top_divider_color=&#8221;#ffffff&#8221; top_divider_height=&#8221;400px&#8221; top_divider_flip=&#8221;vertical&#8221; bottom_divider_color=&#8221;#ffffff&#8221; bottom_divider_height=&#8221;400px&#8221; animation_direction=&#8221;top&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_text_color=&#8221;#FFFFFF&#8221; header_font=&#8221;|800||on|||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_2_font=&#8221;|800||on|||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; header_2_font_size=&#8221;30px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||6px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Frequently Asked Questions<\/h2>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#FFFFFF&#8221; divider_weight=&#8221;4px&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;50px&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; background_enable_color=&#8221;off&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;rgba(255,255,255,0) 0%|#ffffff 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;http:\/\/neus.co\/wp-content\/uploads\/2024\/11\/back-productos.jpg&#8221; custom_padding=&#8221;118px|0px|70px|0px|false|false&#8221; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;0px|0px|64px|0px|false|false&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221; animation_delay=&#8221;400ms&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_accordion open_toggle_text_color=&#8221;#982990&#8243; icon_color=&#8221;#982990&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#982990&#8243; toggle_font=&#8221;|700||on|||||&#8221; body_text_color=&#8221;#586876&#8243; body_font_size=&#8221;18px&#8221; body_line_height=&#8221;1.3em&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;What is an Allograft?&#8221; open=&#8221;off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>An allograft is soft tissue or bone, which is obtained from a human cadaveric donor, and processed in such a way that it can be transplanted to another patient who requires it according to the surgeon\u2019s indications.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What licences or Registrations does AlloSource have?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;on&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>AlloSource allografts marketed in Mexico have COFEPRIS Registration and Import License, as well as others related to the country where they are manufactured, United States of America, such as:<\/p>\n<ul>\n<li>FDA<\/li>\n<li>American Association of Tissue Banks (AATB) certification.<\/li>\n<li>Among others.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How are AlloSource allografts preserved?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>AlloSource Allografts are preserved depending on the product in:<\/p>\n<ol>\n<li><strong>Ambient temperature<\/strong> &#8211; Protect from direct sunlight and high temperatures.<\/li>\n<li><strong>Frozen<\/strong> &#8211; Frozen storage between -40 and -80\u00b0 C to guarantee shelf life.<\/li>\n<\/ol>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Who can be a distributor?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>A Company that is legally constituted and has an Operation Notice that supports the activity to which it is dedicated. Preferably with sales experience in orthopedics &amp; sports medicine products, reconstructive surgery, or biologics.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Where is the warehouse located?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>It is located in Guadalajara, Jalisco, Mexico.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;To which destinations is the product shipped?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>We ship to all Mexico<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How are frozen products shipped?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Frozen products are packed in a cooler with enough dry ice in order to guarantee the cold chain during transportation time.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is recommended for marketing AlloSource frozen products?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>It is necessary to have a freezer with the temperature specifications required for the proper storage of the products.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; header_2_font=&#8221;|||on|||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_font_size=&#8221;22px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Didn&#8217;t find what you were looking for?<\/h2>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjU2IiwiZW5hYmxlX2h0bWwiOiJvZmYifX0=@&#8221; button_text=&#8221;Contact us&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Contact Info&#8221; _builder_version=&#8221;4.27.3&#8243; background_color=&#8221;#982990&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;rgba(152,41,144,0.71) 0%|rgba(152,41,144,0.74) 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_color_gradient_start=&#8221;rgba(91,38,38,0.76)&#8221; background_color_gradient_end=&#8221;rgba(91,38,38,0.85)&#8221; background_image=&#8221;http:\/\/neus.co\/wp-content\/uploads\/2024\/12\/back-footer-02.jpg&#8221; custom_padding=&#8221;24px||100px||false|false&#8221; global_module=&#8221;71130&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; 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_module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_blurb title=&#8221;Location&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xf3c5;||fa||900&#8243; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;28px&#8221; _builder_version=&#8221;4.27.4&#8243; header_font=&#8221;&#8211;et_global_body_font|700|||||||&#8221; header_font_size=&#8221;20px&#8221; header_line_height=&#8221;1.2em&#8221; body_font=&#8221;&#8211;et_global_body_font||||||||&#8221; body_text_color=&#8221;#FFFFFF&#8221; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;1.3em&#8221; body_link_text_color=&#8221;#FFFFFF&#8221; background_layout=&#8221;dark&#8221; custom_padding=&#8221;15px|||&#8221; icon_font_size=&#8221;28px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Av. Tepeyac #816 Int. 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url_new_window=&#8221;on&#8221;]youtube[\/et_pb_social_media_follow_network][\/et_pb_social_media_follow][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked QuestionsAn allograft is soft tissue or bone, which is obtained from a human cadaveric donor, and processed in such a way that it can be transplanted to another patient who requires it according to the surgeon\u2019s indications.AlloSource allografts marketed in Mexico have COFEPRIS Registration and Import License, as well as others related to [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-71962","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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